Terms of Service

This is the agreement between you and OLO Coaching. It covers what the app and the coaching are, what you pay, how to stop, and what the app does and does not promise. It is written in plain English on purpose, and it is meant to be read rather than scrolled past.

You agree to these terms by tapping Accept at the bottom of them in the app. If you do not agree to them, do not use the app.

OLO Coaching is nutrition and habit coaching. It is not medical care, and nobody here is treating you.

If you are on medication through the clinical program, that is prescribed by an independent medical provider, not by OLO Coaching and not by your coach.

Nothing in the app is allergen information. If you have a food allergy, read the label every time.

Some features use AI, which means what you give them is sent to Anthropic. The section "How the app uses AI" says exactly what goes and what never does.

Paid plans renew until you cancel. Cancelling stops the next charge and you keep access until the period you have already paid for runs out.

We do not promise a result. Nobody honest can promise you a number on a scale.

You must be 18 or older.

OLO Coaching is the coaching app and program, operated by OLO Coaching LLC. In these terms, "we" and "us" mean the operator of OLO Coaching, and "you" means the person using the app.

You can reach a real person at aaron@vivolowellness.com about anything in these terms.

You must be 18 or older. The app is built for adults, it asks about your body, your health and your medications, and it is not designed for or directed at children.

You can make a Free account in the phone app. 1:1 coaching is signed up for on our website, or by invitation from a coach. Your account is yours alone. Do not share your password or let anybody else use your account, and tell us if you think somebody has got into it. What happens on your account is treated as done by you.

The information you give us has to be true. Your targets, and your coach's plan if you have one, are built out of what you tell us about your weight, your training, your conditions and your medications, so an answer that is not accurate produces a plan that is not appropriate. That is the main reason honesty here matters more than it does on a normal app.

There are three app plans: Free, Pro and Max. Free is the tracker and costs nothing. Pro and Max add more of the app. Which plan a feature needs is also shown in the app.

Free is tracking only. You log your habits and your food, you see the calories and macro grams of what you log, and you can message support. Free has no scores and no targets: no daily score out of 10, no Adherence Score, no OLO Score, and no calorie, macro or habit targets.

Pro adds the scores, your own calorie and macro targets and goal, Trends, the OLI chat, the barcode scanner, the label photo scanner, typed meals, Apple Health, saved meals, progress photos, weight and body composition, bloodwork, diet cards and badges.

Max is everything in Pro, plus meal photos, editing a logged meal by typing, the carb setting, separate workout day and rest day macros, and one body scan a month. Pro has no body scan of its own, but can buy one.

There are three 1:1 coaching plans: Basic, Foundations and Complete. Each one includes everything in Max, plus a coach. Basic checks in twice a month, on the 1st and the 15th. Foundations and Complete check in every week.

On a coaching plan you are matched with a coach, you fill in an intake, and your coach builds you a plan: calorie and macro targets, or a simpler version of the same thing, plus habits like water, steps and sleep. You log what you eat and do, you check in on your plan's schedule, and your coach reads it and adjusts.

Complete is not a fixed price. Its starting price includes an initial consult with your coach, in person or virtual. After that, the price is set by how much of the program is customized - your check-in frequency and style, your meal plans and your level of coach access - and is agreed with your coach before it is charged. If it turns out not to be the right fit, we will refund you or move you to another plan.

One-to-one sessions are 15 minutes and cost $30 each, booked and charged separately from your monthly plan. Booking is handled by Calendly, which is not us.

Your coach is a coach. A coach reads what you log, adjusts your targets, answers your questions and holds you to the plan. A coach does not diagnose anything, does not treat anything, and does not prescribe anything.

We do not guarantee a result. Not a weight, not a body composition, not a timeline. What you get is a plan and attention to it. What your body does with that depends on you and on things neither of us controls.

Free costs nothing and never asks for payment details.

Pro and Max are bought in the phone app through Apple, monthly or yearly. Pro is $9.99 a month or $79.99 a year. Max is $19.99 a month or $159.99 a year. These prices are in US dollars, and the App Store shows the final price in your currency before you buy. There is no free trial: Free is the way to try the app.

Apple takes the payment, charges the price shown in the App Store when you buy, and renews the subscription automatically at the end of each month or year until you cancel it. Apple's own terms apply to that payment.

Pro and Max can also buy an extra body scan in the app for $7.99, as a one-time purchase through Apple. A bought scan does not expire.

1:1 coaching is bought on our website and billed monthly: Basic is $129 a month, Foundations is $199 a month, and Complete is from $249 a month. Your card details go to our payment processor, Stripe, directly and never reach us. You are charged on the same day each month until you end your coaching.

Prices on our website are in US dollars and do not include any tax that may apply where you live. If we change what you pay us, we will tell you before it affects you, and you can stop if you do not want to pay the new amount.

If a coaching payment fails, your plan may lapse. When coaching ends, your account becomes a Free account and everything you have logged stays. Keep your card current if you want to keep your coach.

You can cancel any plan at any time. You do not have to explain yourself or sit through a phone call.

Pro and Max are cancelled in your Apple subscription settings, which Manage subscription in the app opens.

Refunds for anything bought through Apple, including Pro, Max and an extra body scan, are handled by Apple under its own rules, and we cannot issue them ourselves. You ask Apple for one at reportaproblem.apple.com.

Basic is cancelled with Cancel my plan in the app. For Foundations and Complete, I think I want to cancel in the app sends a message to your coach, who cancels it for you. You can also email us.

Cancelling stops the next charge. It does not end your access immediately: you keep everything you have paid for until the end of that period, and then your account becomes a Free account.

We do not automatically refund part of a month of coaching. Stopping part way through a month ends it at the end of that month rather than refunding the unused days.

That is the rule, not a wall. If something has gone genuinely wrong, email us and a real person will look at it. Any refund beyond the rule above is at our discretion, and asking costs you nothing.

We can end the relationship too. We may suspend or close an account for non-payment, for abuse of a coach or another person, or where continuing would be unsafe or dishonest. Where we do that and you have paid us for time you have not had, we will refund the unused part unless the reason for closing it was abuse.

Some clients are also in a clinical program involving prescription medication, including GLP-1 medications. If that is not you, this section does not apply to you. If it is you, read it properly, because it is the part of this agreement that can actually hurt you.

OLO Coaching does not practise medicine, does not prescribe, and does not dispense. Every prescription, dose, and decision to start, change or stop a medication comes from a licensed medical provider who is independent of us. Your coach is not that provider and cannot act as one.

What the app does in that program is coordination and record keeping. It holds the details the provider and your coach need, it sends you reminders and reorder prompts, it tells the provider when you have asked for a refill or a call, and it keeps your nutrition coaching lined up with what you are taking. Every clinical decision it appears to carry is a decision the provider made.

A reorder link we email you is personal to you. Treat it like a key: do not forward it, because anyone with the link can act on your medication in the system.

The clinical program includes a Vivolo Wellness Club membership at $99 a month, which we bill monthly through Stripe. Medication, lab work and consultations are charged by the provider, the pharmacy or the lab, under their own terms, and are not part of your OLO coaching.

You have to tell the provider the truth about your health, and tell them promptly about side effects or changes. Do not use this app to report a medical problem and then wait.

If you think you are having a medical emergency, call emergency services. Do not log it, do not message your coach, and do not wait for a reply.

OLO Coaching is nutrition and habit coaching. Nothing in the app diagnoses, treats, cures or prevents any condition, and nothing in it is a substitute for advice from a doctor or a registered dietitian.

Talk to a clinician before you start, and especially if you have a medical condition, a history of disordered eating, an eating disorder now, a serious allergy, or you are pregnant or breastfeeding. Calorie targets, fasting, weight loss and hard training are not safe for everyone, and a number this app calculates knows nothing about your history.

The targets are arithmetic. Your calorie and macro numbers are worked out from formulas using what you told us about your body and your activity. They are a starting estimate, adjusted from what actually happens, not a measurement of you.

The body scan is an estimate too. Two photographs are read by an outside service, which sends back a body fat percentage and a set of mass figures. It is not a medical test and it is not a diagnostic device; it diagnoses nothing, and we make no clinical claim for any number it produces. It is not to be used for insurance underwriting or for an employment decision, and the service that reads it forbids that as well. You must be 18 or older to take one. What is sent, what is kept and for how long is in the Privacy Policy.

Stop and get advice if something feels wrong. No plan in this app is worth pushing through pain, faintness, or a symptom that frightens you.

The label reader, the meal photo reader, the typed meal reader and the meal chat use AI. What you give them is sent to Anthropic, the company whose AI model reads it.

A label photo is sent on its own. A meal photo is sent with the description you type. A meal you type is sent with the names of foods you have logged before. A change you type to a meal is sent with that meal's foods and amounts. We do not keep either photo.

A chat message is sent with the conversation so far, your first name, your targets, what you have logged today, your goal, your plan, any way of eating you follow, whether today is a training day, and the foods you usually eat.

The meal chat writes in the style of your coach, using the writing your coach saved in their own setup. None of your messages with your coach are involved.

Never your email, your Story answers, your weight or your messages with your coach. Anthropic does not use any of it to train their models.

The replies are not medical advice.

Accepting these terms is how you agree to this, and nothing is sent to Anthropic until you have. We keep your answer together with the version of the wording you saw. The Privacy Policy sets out the whole of it.

The app suggests food, plans meals, and shows you calories and macros. Here is exactly what that is worth.

The food suggestions and the meal planner hold no allergen information and are not responsible for it. If you have a food allergy or intolerance, the label on the package and the person who cooked the food are your only sources. Check them every time, including for a food this app has suggested to you before.

They do not know what a particular package, brand, recipe or restaurant dish contains, whether it was made on shared equipment, or whether the recipe changed last month. They cannot tell you a food is safe for you, and they never try to.

The diet filters are a preference, not a safety check. You can tell the app you keep to a diet, and that changes which foods get suggested to you and does nothing else. It never stops you logging anything, because your log has to stay honest to be worth anything. Those filters work off what a food generally is: bread is generally wheat, yogurt is generally dairy. A generalisation is not a guarantee about the item in front of you. Gluten free here means the recipe usually is, not that the package is certified.

Calories and macros come from a list of common foods maintained by OLO, the United States Department of Agriculture's public food data, and Open Food Facts, which is a public database anyone can edit. Some come from what you or your coach typed in, and some are read by AI from a photo or from what you type. We check what we can, and a record whose calories contradict its own macros is refused rather than shown. That still leaves numbers that are approximate, out of date, or wrong for the specific product in your hand. Treat them as a good estimate for coaching, not as a nutrition label.

Progress photos, your logs, your check-ins and your messages stay yours. We do not claim ownership of any of it.

You give us permission to store it and show it to the people who need it to coach you, which is your coach and, where it is relevant, the clinical provider looking after you. That permission exists so the app can work, and it ends when the content is deleted.

We will never use your photos in marketing, on the website, on social media, or in front of anyone outside your coaching, unless you have separately and specifically said yes. Being a client is not that yes.

You can delete any progress photo yourself, at any time, without asking anyone. What happens to your data more broadly, and how to have it all deleted, is in the Privacy Policy.

You can delete your whole account yourself with Delete account in the app. Deleting closes your account straight away and signs you out, and we email you to confirm it. For 14 days nothing is destroyed: sign back in and you can restore your account exactly as it was. After those 14 days your account and what you have logged are deleted permanently, and cannot be brought back.

If you pay us directly, for coaching or the clinical membership, asking to delete stops the next charge, and restoring your account undoes that. A Pro or Max subscription is billed by Apple, so cancel it in your Apple subscription settings as well, because deleting your account does not.

Body scan photos work differently. They go from your phone straight to the service that reads them, we never keep a copy, and that service deletes them after about 30 days. The Privacy Policy sets out the whole of it.

Only upload photos of yourself, and only content you have the right to upload.

The lessons, articles, guides, the welcome packet, the food list, the scoring system and the app itself are ours. You get to use them personally, for as long as you use the app.

You may not republish them, sell them, feed them into a product of your own, or hand your plan and materials to somebody who has not paid for them. Screenshotting something for a friend is not what this is about; reselling the program is.

Do not abuse, threaten or harass a coach, a provider, or anybody else. Do not use somebody else's account, or let them use yours. Do not try to break, scrape, overload or reverse engineer the app. Do not upload anything unlawful, or anything that is not yours to upload. Do not use the app to get medication under false pretences, including by misrepresenting your health.

We can suspend or close an account that does any of these, and for abuse we will do it without warning.

We try to keep the app running and we do not promise it always will be. It can go down, lose a connection, or be interrupted while we change something. Log what you can and tell us if something is broken.

Parts of the app depend on companies that are not us: hosting, the database, email delivery, payment, Apple, calendar booking, push notifications, the AI model, and the public food databases. If one of those breaks, part of this app breaks with it. They are listed by name in the Privacy Policy.

The phone app and the website are one service with one account, so these terms apply the same way whichever you use.

We may change what the app does. Features get added, changed and removed. If we remove something central to the plan you are paying for, you can cancel.

We stand behind the coaching. We take real care with your plan and your data, and if we get something wrong we want to hear about it and fix it.

What we cannot carry is responsibility for what your body does, for a decision you make off the back of a suggestion, for a food you ate that turned out to contain something, for medical care given by a provider who is not us, or for a service outside our control failing. The app is provided as it is, and beyond what the law where you live requires of us, our responsibility to you is limited to what you have paid us in the twelve months before whatever went wrong.

Nothing in these terms limits anything that cannot legally be limited, including responsibility for death or personal injury caused by our own negligence, or for fraud.

If we change these terms we will update them and change the date at the top. The app then shows them to you again and asks you to accept them before you carry on. If the change is significant, we will email you as well. If you do not accept a change, stop using the app and cancel.

Start by emailing us. Almost everything that has ever gone wrong between a coach and a client has been fixed by somebody reading the message properly.

If that does not work, these terms are governed by the laws of Massachusetts, and any dispute goes to the courts there.

Questions about these terms, a refund, or anything else in them go to aaron@vivolowellness.com. A real person reads it.